Calendar module icon


March 22, 2019
10:00 AM - 2:00 PM
SoNo Friends of NPL Community Room
10 Washington St.
Norwalk, CT 06854
Facebook Twitter Email

Retail Customer Service & Sales Certificate Program

Friday, March 22, 2019

Retail Customer Service & Sales Certificate Program
March 18 - 22 and March 25 - 27, 2019
10:00 AM - 2:00 PM | 16 and Up
Are you considering a career in retail? Would you like to enhance your current position in retail with updated skills in customer service? Are you age 16 or over?
The Brookfield Properties and Boundless Global, in collaboration with Norwalk Housing Authority, Norwalk Community College (NCC), NCC Foundation, and Norwalk Public Library’s SoNo Branch offer an eight-session course designed to assist entry-level sales and service associates to learn the critical skill sets that store management seeks in frontline, entry-level sales and service associates.
Participants learn how to engage customers and to be efficient in determining their needs. Using field research, discussion, role-play, and situation analyses to manage conversations with different types of people.
Upon successful completion, students receive a Norwalk Community College Retail Customer Service and Sales Certificate in addition to a National Professional Certification in Customer Service and Sales Exam offered by the National Retail Federation (NRF).
Scholarships, which include tuition, textbooks and exams, are available to all students. All are welcome to participate. Registration is required. Priority is given to Norwalk residents.